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Have questions about our directory or need assistance finding a tow truck company? We're here to help.

We'll get back to you as soon as possible.

File a Complaint

If you've had a negative experience with a tow truck company, you can file a complaint with the NYC Department of Consumer Affairs.

NYC Department of Consumer Affairs

File a complaint online or contact them directly:

  • Website: nyc.gov/dca
  • Phone: 311
  • Email: complaints@dca.nyc.gov

Important Information

When filing a complaint, please have the following information ready:

  • Company name and license number
  • Date and time of the incident
  • Location of the incident
  • Details about what happened
  • Any documentation or receipts

Frequently Asked Questions

What is DARP?

DARP (Directed Accident Response Program) is a city-regulated program that ensures tow truck companies follow proper procedures when responding to accidents. Learn more on our About page.

What is ROTOW?

ROTOW (Removal of Towed Vehicles) regulates how tow truck companies handle and store towed vehicles. Learn more on our About page.

How do I find a tow truck company?

Use our directory to search by location, company name, or program enrollment status.